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Privacy Policy

Last update: February 2026

1. Introduction

At Chatlym, we take the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Service.

2. Data Collected

We collect the following types of data:

  • Account information: Name, email, WhatsApp number, password (encrypted)
  • WhatsApp data: WhatsApp sessions, conversations, contacts, shared media
  • Usage data: Usage statistics, login logs, preferences
  • Payment data: Processed by LemonSqueezy (we do not store your banking data)

3. Data Usage

Your data is used to:

  • Provide and improve the Service
  • Process automatic responses via AI
  • Manage your subscriptions and payments
  • Send you important notifications
  • Ensure the security of the Service

4. AI Processing

Messages received on your WhatsApp profiles are processed by artificial intelligence models (OpenAI, DeepSeek) to generate automatic responses. This data is transmitted securely and is not used to train third-party AI models.

5. Storage and Security

Your data is stored on secure servers. We use:

  • Password encryption (bcrypt)
  • Secure HTTPS connections
  • JWT token authentication
  • Restricted access to sensitive data

6. Data Sharing

We never sell your data. We only share your data with:

  • LemonSqueezy: For payment processing
  • OpenAI / DeepSeek: For AI response processing
  • Authorities: If required by law

7. Your Rights

In accordance with GDPR and applicable laws, you have the right to:

  • Access: Request a copy of your data
  • Rectification: Correct your personal information
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a standard format
  • Objection: Object to the processing of your data

To exercise these rights, contact us at:privacy@chatlym.com

8. Data Retention

We retain your data as long as your account is active. After account deletion, we delete your data within 30 days, unless legally required to retain it.

9. Cookies

We use essential cookies for the operation of the Service (authentication, preferences). We do not use advertising tracking cookies.

10. Changes

We may update this policy. Changes will be published on this page with the update date. We encourage you to check this page regularly.

11. Contact

For any questions regarding this Privacy Policy:

© 2026 Chatlym. All rights reserved.